Privacy Policy

Cape Town Stainless Steel (Pty) Ltd

Effective Date: January 2026

1. Introduction

Cape Town Stainless Steel (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored lawfully, transparently, and securely.

This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, contact us, or make use of our products and services. This policy is aligned with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR).

By using our website or services, you consent to the practices described in this policy.

2. Responsible Party

Cape Town Stainless Steel (Pty) Ltd
Unit 1 & 2, 30 Zinfandel Street
Saxenburg 2, Blackheath
Cape Town, 7580
South Africa

📞 021 565 0684 / 021 822 4762
📧 info@capetownss.com

3. Personal Information We Collect

We may collect personal information when you:

• Complete a contact or enquiry form
• Request a quotation or information
• Subscribe to our newsletter
• Communicate with us via email, telephone, or our website
• Browse our website (through cookies and analytics tools)

The personal information we collect may include:

• Name and surname
• Email address
• Telephone number
• Company name
• Physical or geographic location
• IP address, browser type, and usage data

4. How We Collect Information

Personal information is collected in the following ways:

• Directly from you when you submit forms, request services, or communicate with us
• Automatically through cookies, analytics tools, and server log files when you browse our website

5. Purpose of Collection

We collect and process personal information in order to:

• Respond to enquiries and service requests
• Provide quotations, products, and services
• Communicate with clients, suppliers, and business partners
• Send newsletters or marketing communications (only where you have subscribed or consented)
• Improve website functionality, performance, and user experience
• Comply with legal, regulatory, and contractual obligations

6. Legal Basis for Processing

Personal information is processed on the basis of:

• Your consent
• The performance of a contract or steps taken prior to entering into a contract
• Our legitimate business interests, including communication, service improvement, and website security
• Compliance with legal obligations

7. Cookies

Our website uses cookies to enhance user experience and analyse website traffic.

• Session cookies are deleted when you close your browser
• Persistent cookies remain on your device until deleted manually or they expire

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain website functionality.

8. Analytics Tools

Google Analytics

We use Google Analytics to understand how visitors interact with our website. IP anonymisation is enabled, and data is processed in compliance with applicable privacy laws.

You may opt out of Google Analytics tracking using the following tool:
https://tools.google.com/dlpage/gaoptout

Matomo

We may also use Matomo for local website analytics. IP addresses are anonymised before storage, and you may opt out of Matomo tracking at any time via our website.

9. Newsletter Communications

If you subscribe to our newsletter, we will use your email address solely to send company updates, news, or promotional information.

You may unsubscribe at any time by using the unsubscribe link included in each communication or by contacting us directly.

10. Contact Forms

Personal information submitted via contact or enquiry forms is used only to respond to your enquiry or request.

By submitting a contact form, you confirm that you consent to the processing of your personal information in accordance with this Privacy Policy and POPIA.

Your information is not shared without consent and is retained only for as long as necessary to fulfil its purpose.

11. Third-Party Services (Google Maps)

Our website may embed Google Maps to assist visitors in locating our premises. When using this feature, Google may collect your IP address and usage data.

For more information, please refer to Google’s Privacy Policy:
https://www.google.com/policies/privacy

12. Data Sharing

We do not sell, rent, or trade personal information.

Your personal information may only be shared:

• With service providers where necessary to fulfil a contract (e.g. IT or logistics providers)
• Where you have provided explicit consent
• Where required by law or regulatory authorities

13. Your Rights

In terms of POPIA, you have the right to:

• Access your personal information
• Request correction or deletion of your personal information
• Withdraw consent at any time
• Object to the processing of personal information in certain circumstances
• Lodge a complaint with the Information Regulator of South Africa

Requests or queries may be directed to:
📧 info@capetownss.com

Complaints may also be lodged with the Information Regulator in accordance with POPIA.

14. Data Security

We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. Use of our website is at your own risk.

15. Changes to This Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

We encourage users to review this policy periodically.